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otobo-ai-services

Free

by Rother OSS GmbHcompany

Modular RAG service for OTOBO AI features (response suggestions & chat).

This project provides a modular, standalone RAG (Retrieval-Augmented Generation) hosting service designed specifically for integration with the OTOBO ticket system. It serves as the backend for OTOBO's AI features (project "Roboto"). The service indexes OTOBO content such as tickets and FAQ articles into a vector database (ChromaDB) and provides interfaces for Large Language Models (LLMs). This enables features like automated response suggestions and an AI-powered chat assistant to support agents in their daily tasks. The service is typically operated as a Docker container alongside the OTOBO instance.

Features

  • RAG Response Suggestions

    Provides a RAG (Retrieval-Augmented Generation) system to generate response suggestions based on OTOBO data.

  • Natural Language Chat

    Enables interaction with OTOBO data via a natural language chat interface.

  • Vector Database Integration

    Supports connection to vector databases like ChromaDB for efficient data retrieval.

  • Flexible LLM Backends

    Compatible with various LLM backends such as LocalAI or OpenAI.

  • MCP Server Support

    Includes an MCP (Model Context Protocol) server allowing LLMs to access OTOBO contexts.

Categories

AILLMRAGMachine LearningchatbotautomationWorkflow AutomationProductivity

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