Perl-Services.de
companyA German consultancy and development firm specializing in Perl-based solutions, training, and extensions for ITSM platforms like OTRS, Znuny, and Otobo. They are well-known for maintaining OPAR (Open Package Repository) and providing a wide range of open-source and commercial add-ons that enhance ticketing system functionality.
Services & Support
General ITSM Support
Veröffentlichte Pakete
CallDashboardElement
by Perl-Services.de
Call and display a single dashboard widget via a direct URL.
GIExtension
by Perl-Services.de
A library of additional operations and filters for the OTRS/Znuny GenericInterface (Web Services).
HideTimeZone
by Perl-Services.de
Do not show timezone after date, even when user's timezone is different to the OTRSTimeZone.
Module-Znuny-CoreList
by Perl-Services.de
Perl module to query which modules were shipped with specific Znuny versions.
DashboardMyAccountedTimes
by Perl-Services.de
Dashboard widget showing the current agent's accounted times for the day, week, and month.
DynamicFieldOTOBOAgents
by Perl-Services.de
Dynamic field to select OTOBO agents with filtering options for groups and roles.
OPM-Installer
by Perl-Services.de
A command-line utility for Znuny, OTOBO, and OTRS that automates OPM package installation and resolves dependencies.
LockOnRead
by Perl-Services.de
Automatically locks a ticket when an agent opens the ticket zoom view.
OPM-Maker-Command-sopm
by Perl-Services.de
Command-line utility to automatically generate .sopm package manifest files from a dist.json file for Znuny, OTOBO, and OTRS.
OPM-Parser
by Perl-Services.de
A Perl library for parsing OTRS, Znuny, and OTOBO package files (.opm), providing programmatic access to package metadata and file contents.
QuickClose
by Perl-Services.de
Adds a dropdown menu to close tickets with a single click using predefined templates for articles and states.
OPM-Repository
by Perl-Services.de
A Perl library for parsing and handling OPM repository XML files, enabling programmatic access to package metadata for Znuny, OTOBO, and OTRS.
ShowQueueComment
by Perl-Services.de
Displays the queue's comment field in the ticket creation screens when a queue is selected, providing agents with queue-specific instructions.
TicketOverviewHooked
by Perl-Services.de
Allows colorizing ticket rows in the overview and dashboard based on ticket attributes.
OPM-Validate
by Perl-Services.de
A Perl-based tool and library for validating OTRS Package Manager (.opm) files for Znuny, OTOBO, and OTRS.
OPM::Installer
by Perl-Services.de
Command-line tool and Perl API to install OPM packages into Znuny, OTOBO, and OTRS.
OPM::Maker
by Perl-Services.de
A command-line tool and Perl library to create, check, and manage OPM (OTRS Package Manager) files.
OPM::Maker::Command::depcheck
by Perl-Services.de
A command-line utility for developers to verify that all dependencies defined in an OPM package file are correctly installed on the target system.
OPM::Maker::Command::sopm
by Perl-Services.de
Build .sopm files based on metadata for OTRS, Znuny, and OTOBO package creation.
OPM::Maker::Utils::OTRS3
by Perl-Services.de
Perl utility functions for building OTRS 3.x packages.
OPM::Maker::Utils::OTRS4
by Perl-Services.de
Helper functions for building OTRS Community Edition (>= 4.0) and Znuny packages.
OPM::Repository::Source
by Perl-Services.de
A Perl library for parsing OTRS, Znuny, and OTOBO repository XML files, enabling programmatic access to package metadata.
ConsoleTools
by Perl-Services.de
Extends the OTRS/Znuny console with powerful commands for SysConfig, filters, and users.
ProductNews
by Perl-Services.de
Adds a news management system to the ticket system for internal announcements and product updates.
WarnActiveFilters
by Perl-Services.de
Displays warnings when filters are active in the ticket overview to prevent confusion.