ITIL

A certified add-on for KIX Pro that implements 16 ITIL 4 practices, providing preconfigured workflows, reports, and templates.

The official ITIL-compliant extension bundle for Znuny and OTRS, providing a comprehensive suite of modules for CMDB, Change Management, Incident/Problem Management, and Service Level Management.

Provides ITIL-compliant Change Management for OTOBO, enabling structured planning, assessment, and implementation of changes within the IT infrastructure.

Provides the Configuration Management Database (CMDB) for Znuny and OTRS, enabling the management of Configuration Items (CIs), their versions, and relationships.

The foundational package for OTOBO ITSM, providing the essential framework and basic functionality like Service and SLA management.

Implements ITIL-compliant Incident and Problem Management processes, including specialized ticket types, state machines, and impact-priority-urgency matrices.

Extends Znuny and OTRS with service catalog management and SLA definitions including escalation monitoring.

PinkVerify certified ITIL 4 practices for KIX Pro, including preconfigured workflows for Change, Problem, and Release Management.

The official Configuration Management Database (CMDB) for OTOBO, providing tools to document IT assets, configuration items, and their interdependencies.

The official ITIL-aligned ITSM extension for OTOBO, providing a comprehensive suite of modules for Change, Incident, Problem, and Configuration Management.