Agent Interface

Display warnings or error messages for specific customers in ticket screens.

Output filter to show/hide dynamic fields based on ticket attributes like Queue, State, or Type.

Allows administrators to configure the width and height of various pop-up windows in the agent interface through SysConfig settings.

Displays the queue's comment field in the ticket creation screens when a queue is selected, providing agents with queue-specific instructions.

Adds a dedicated menu item and view in the agent interface to display only closed tickets.

Automatically maximizes popup windows in the OTRS/Znuny agent interface.

Adds a checklist to the ticket zoom view to track tasks within a ticket.

Allow agents to run GenericAgents from a ticket.

Enables the display and editing of dynamic fields within the agent dialog for setting or changing a ticket's customer (AgentTicketCustomer).

Adds configurable external links to the navigation bars of the agent and customer interfaces.

Adds a second set of phone and email ticket creation screens with independent configuration options.

Displays the remaining time until a ticket is automatically unlocked directly within the ticket zoom view for agents.

Automatically expands article details (sender, subject, etc.) in ticket zoom.