User Management

Enables agents and customers to change their Active Directory passwords directly within Znuny while adhering to domain policies.

Enables the assignment of customer users to multiple customer companies in OTOBO.

A Java-based synchronization tool to import complex LDAP organizational structures and users into Zammad groups and roles.

Enables local storage and management of user avatars within the ticket system, providing a privacy-focused alternative to external services like Gravatar.

A Redis-based session backend for OTRS and Znuny to increase performance and scalability.

Adds a dynamic field type to select and store a customer user in tickets.

Turns Znuny into a SCIM 2.0 server for automatic user provisioning from identity providers like Entra ID or Okta.

An n8n workflow that automates the process of updating user roles in Zammad using data provided in an Excel spreadsheet.

Guide and code snippets for adding custom fields to customer user profiles in Znuny and OTRS CE.

Advanced password policy management for agents and customers in Znuny and OTRS.

Allows administrators to define individual session idle timeout limits for agents, overriding the global system default.