UI Enhancement

Displays the queue's comment field in the ticket creation screens when a queue is selected, providing agents with queue-specific instructions.

Allows colorizing ticket rows in the overview and dashboard based on ticket attributes.

Adds a widget to the OTOBO ticket zoom view for direct display and editing of dynamic fields.

Professional extensions for Znuny, OTRS, and LigeroSmart, including the advanced Multiservices catalog.

Displays a visual SLA escalation progress bar and status remarks on the Ticket Zoom screen.

Adds a widget to the ticket zoom view that allows agents to quickly add notes to a ticket without opening a separate dialog.

Adds a customizable menu entry to the ticket zoom view that allows users to open external links, with support for dynamic parameters from ticket data.

Provides a centralized drag-and-drop interface to easily configure the visibility and order of dynamic fields across various ticket and communication screens.

Enables the display and editing of dynamic fields within the agent dialog for setting or changing a ticket's customer (AgentTicketCustomer).

Allows customization of ticket priority colors via SysConfig without manual CSS modifications.

Enables agents to manually toggle the 'seen' or 'unseen' status for entire tickets or individual articles.

Displays the remaining time until a ticket is automatically unlocked directly within the ticket zoom view for agents.