workflow

Automatically create tickets from calendar appointments at a defined time.

An n8n community node for comprehensive Zammad REST API integration, enabling automation of tickets, users, and organizations.

Limits the time window for reopening closed tickets via customer replies, automatically creating new tickets or rejecting replies once the period expires.

Extends OTRS with a multilevel escalation management system and a GUI-based configuration interface.

Procurement and purchasing management module for LigeroSmart.

Activepieces integration (piece) for automated ticket creation in Zammad.

Extended n8n community node for Zammad – advanced ticket filters, articles, users, organizations and tags.

An n8n workflow for seamless synchronization of users from Microsoft Entra ID (Azure AD) to Zammad.

Dynamic field to select OTOBO agents with filtering options for groups and roles.

Prevents closing tickets until all checklist items are completed using ACLs.

Automatically assigns incoming tickets to agents based on group membership and queue.

Zammad integration for the Activepieces automation platform.

Enables structured approval workflows via email for internal and external users without requiring system access.

Allow agents to run GenericAgents from a ticket.

An n8n workflow that automates the process of updating user roles in Zammad using data provided in an Excel spreadsheet.

Provides the ability to suspend ticket escalations based on specific ticket states, preventing SLA timers from running.

Enables agents to manually toggle the 'seen' or 'unseen' status for entire tickets or individual articles.

Enables the recording of time units within process management activity dialogs without requiring an article field.

Adds a 'Quick Close' button to close tickets instantly with predefined settings and optional articles.

Adds a second set of phone and email ticket creation screens with independent configuration options.

Enables ticket escalations based on type and priority instead of just queue or SLA.