Ticket Management

A dashboard widget that displays all tickets where the current agent is the owner or responsible.

Adds a dynamic field type for file attachments to the system.

Enables external systems to interact with Znuny tickets using their own reference IDs via the Generic Interface. Automatically creates or updates tickets.

Prevents closed tickets from being reopened after a defined time period by automatically rejecting late replies or routing them into new tickets.

Limits the time window for reopening closed tickets via customer replies, automatically creating new tickets or rejecting replies once the period expires.

A Model Context Protocol (MCP) server for Zammad integration, enabling AI assistants to interact with tickets, users, and organizations.

Mark articles as irrelevant to hide them from the ticket zoom view.

Adds an icon to the TicketZoom view to mark all articles of a ticket as seen for the current agent.

Enables master-slave ticket relationships to synchronize actions from a master to slave tickets.

Automatically locks a ticket when an agent opens the ticket zoom view.

Allows colorizing ticket rows in the overview and dashboard based on ticket attributes.

Integrated Kanban board for visual task and ticket management in OTOBO.

Automatically assigns incoming tickets to agents based on group membership and queue.

Adds a dedicated menu item and view in the agent interface to display only closed tickets.

A Ruby gem providing a wrapper for the OTRS Generic Interface (REST API) to manage tickets and Configuration Items (CIs).

Adds a dynamic field type to select and store a customer user in tickets.

Enables linking multiple tickets to a master ticket for collective actions like synchronized status updates and automatic closing.

Adds a reply button to the ticket zoom screen that opens a predefined response template.

Automatically moves tickets to a specific queue based on the selected service.

Automatically sets the ticket type based on the selected service.

Automatically calculates ticket solution time and stores it in a dynamic field.

An AngularJS component for managing OTRS tickets, providing a user interface and API integration for web applications.

Adds a dropdown menu to close tickets instantly using predefined templates and states.

A Ruby client library that provides a wrapper for the OTRS JSON REST API, facilitating ticket and session management through web services.

OTRS extension to automatically set a custom ticket state for source tickets after a merge operation.

Adds the ability to download all attachments of a ticket or an individual article as a single ZIP archive.

Adds a 'Quick Delete' action to the ticket zoom menu for more efficient ticket removal.

Enables the display and editing of dynamic fields within the agent dialog for setting or changing a ticket's customer (AgentTicketCustomer).

Enables agents to manually toggle the 'seen' or 'unseen' status for entire tickets or individual articles.

Re-introduces the random ticket number generator that was removed in OTRS 6.