ITSM

A core extension for Znuny and OTRS that provides a centralized management interface for reference tables and dropdown list items used throughout the system.

A certified add-on for KIX Pro that implements 16 ITIL 4 practices, providing preconfigured workflows, reports, and templates.

The official ITIL-compliant extension bundle for Znuny and OTRS, providing a comprehensive suite of modules for CMDB, Change Management, Incident/Problem Management, and Service Level Management.

Provides ITIL-compliant Change Management for OTOBO, enabling structured planning, assessment, and implementation of changes within the IT infrastructure.

Provides the Configuration Management Database (CMDB) for Znuny and OTRS, enabling the management of Configuration Items (CIs), their versions, and relationships.

The foundational package for OTOBO ITSM, providing the essential framework and basic functionality like Service and SLA management.

Implements ITIL-compliant Incident and Problem Management processes, including specialized ticket types, state machines, and impact-priority-urgency matrices.

Extends Znuny and OTRS with service catalog management and SLA definitions including escalation monitoring.

Extends OTRS with a multilevel escalation management system and a GUI-based configuration interface.

Procurement and purchasing management module for LigeroSmart.

Adds a widget to the OTOBO ticket zoom view for direct display and editing of dynamic fields.

The official Configuration Management Database (CMDB) for OTOBO, providing tools to document IT assets, configuration items, and their interdependencies.

Central Configuration Management Database (CMDB) for OTOBO to manage assets and their relationships.

The official ITIL-aligned ITSM extension for OTOBO, providing a comprehensive suite of modules for Change, Incident, Problem, and Configuration Management.

Provides a visual, category-based service catalog for the OTOBO customer portal for easy IT service requests.

Enhances OTOBO with a visual, tile-based service catalog for the customer interface.

IT Risk Management extension for OTRS/Znuny for assessing and treating IT risks.

An event module for OTRS and Znuny that retrieves attributes from a Configuration Item and populates them into ticket dynamic fields.

Adds a dedicated menu item and view in the agent interface to display only closed tickets.

Rocket.Chat app to integrate with the LigeroSmart ITSM system.

Asynchronous Python client for the Znuny and OTRS GenericInterface REST API.

Adds an additional toolbar search box for Configuration Items (CIs).

Enables the display and editing of dynamic fields within the agent dialog for setting or changing a ticket's customer (AgentTicketCustomer).