Communication & Notifications

Seamlessly integrates Rocket.Chat with OTOBO for real-time communication directly from the ticket.

Custom Botpress actions to manage Rocket.Chat Omnichannel conversations within LigeroSmart environments.

Adds buttons to easily move recipients between To, Cc, and Bcc fields.

A Contao CMS extension that integrates Zammad via the Notification Center, enabling the automatic creation of tickets from website forms.

A Contao CMS extension that integrates Zammad via the Notification Center, enabling the automatic creation of tickets from website forms.

Display warnings or error messages for specific customers in ticket screens.

Restrict system email addresses to specific queues.

Integrate external systems with Znuny using a single API endpoint for ticket operations based on external reference numbers.

An SMS notification backend for Zammad that enables integration with the Hutch Sri Lanka SMS gateway for sending ticket alerts.

A bridge application that connects Innovaphone PBX systems with Zammad's generic CTI integration.

Extends OTRS with a multilevel escalation management system and a GUI-based configuration interface.

A Lita chatbot handler for OTRS, enabling ticket searches and detail views via chat commands.

Enables OAuth 2.0 authentication for IMAP and POP3 mail accounts in Znuny and OTRS 6.

A bridge and bot that forwards Zammad ticket notifications to Matrix chat rooms and allows basic ticket interaction.

Allows the use of multiple SMTP servers for outgoing mail based on queue or sender.

Adds the ability to send ticket notifications via Kafka.

Icinga 2 notification plugin to automatically manage tickets in Zammad via the REST API.

Allows the configuration of multiple SMTP servers for outgoing emails, selecting the appropriate server based on the sender's email address.

Extends OTOBO notifications to support Telegram, Slack, and Mattermost.

Connects OTOBO and Znuny with Rocket.Chat for ticket-specific chat channels and real-time collaboration.

Extends OTOBO ticket templates by allowing their use in more ticket actions and providing additional placeholders and logic for standardized communication.

A Python-based middleware API designed for OTRS and Znuny to facilitate ticket notifications across platforms like Telegram, Slack, Microsoft Teams, and Rocket.Chat.

Disables the 'OTRS Business Solution' upgrade notifications and advertisements within the OTRS Community Edition user interface.

Automatically pre-fills a notification template (e.g., 15 minutes before) when creating calendar appointments in OTRS, OTOBO, or Znuny.

A Node.js-based Telegram bot for OTRS/Znuny integration, enabling ticket notifications and interaction via Telegram.

An OTRS/Znuny event module that enables sending ticket notifications to Microsoft Teams channels via webhooks.

Send OTRS ticket notifications to specific Telegram groups based on the ticket's queue.

A Perl module and script that monitors a specific OTRS queue via the SOAP API, forwards new tickets to an external email address, and marks them as resolved.

Scans outgoing emails for attachment-related keywords and alerts the user if no file is attached.

Blocks the creation of new tickets from users not registered on the system.

Rocket.Chat integration for sending ticket notifications and connecting Omnichannel live chats.

Extension for automated SMS notifications on ticket events in Znuny, OTRS, and LigeroSmart.

A WordPress plugin that integrates Zammad Helpdesk by embedding chats and forms and providing access to the Zammad API.

Adds a news management system to the ticket system for internal announcements and product updates.

A lightweight Python client for Zammad’s Generic CTI API to notify the system about call lifecycle events.

Allows defining a default next ticket state for each response template for automatic pre-selection.

Rocket.Chat app to integrate with the LigeroSmart ITSM system.

Rocket.Chat app for slash commands to interact with LigeroSmart.

A Slack application that provides a message shortcut to create Zammad tickets directly from Slack messages.

Enables the creation and distribution of customer satisfaction surveys linked to tickets to collect feedback and analyze service quality.

Shopware 5 plugin for easy integration of the Zammad chat widget.

Integrates OTOBO with monitoring systems like Nagios, Icinga, and Zabbix to automate ticket creation and state management.

Enables structured approval workflows via email for internal and external users without requiring system access.

A Go-based bridge that connects Asterisk (via ARI) to the Zammad CTI API for call notifications. (Unmaintained)

Bridge script to connect Zammad with a NowSMS Gateway for two-way SMS communication.

A Sinatra-based bridge application that connects Twilio Voice webhooks to Zammad's Generic CTI API for inbound call notifications.

Extends the automatic acknowledgement system to send responses to all recipients (including CC) of an incoming email.

Enables Znuny ticket notifications to be sent to Discord channels using webhooks.

Link multiple tickets of a similar nature to a primary ticket and handle them collectively.

Enables URL-based CTI to handle incoming calls by automatically opening customer or ticket screens based on the CallerID.

Enables sending articles via email through Generic Interface TicketCreate and TicketUpdate operations. Integrated into Znuny core since 6.1.

PostMaster filter to prevent ticket status changes by out-of-office messages.

Adds a second set of phone and email ticket creation screens with independent configuration options.

A CKEditor 5 plugin for Znuny that provides extendable autocomplete functionality, including mentions and HTML replacement logic for the ticket editor.