UI & Frontend

Enhances attachment handling with image previews, bulk ZIP downloads, and the reuse of attachments from existing articles.

Adds a ticket article action that allows agents to mark individual articles as unseen, making them appear as new or unread in the system.

Call and display a single dashboard widget via a direct URL.

Adds buttons to easily move recipients between To, Cc, and Bcc fields.

Adds an icon to copy the ticket number to the clipboard in the ticket zoom view.

Display warnings or error messages for specific customers in ticket screens.

Dashboard widget to get an overview of accounted times for the agent.

Dashboard widget to get a list of tickets I worked on.

A dashboard widget that displays all tickets where the current agent is the owner or responsible.

Enables the use of standard ticket attributes as dynamic fields in OTOBO.

Adds a visualization of the database schema as an Entity-Relationship (ER) diagram directly within the administrative interface.

A PowerShell script to export Zammad Knowledge Base articles and attachments as Markdown files while maintaining the category structure.

Output filter to show/hide dynamic fields based on ticket attributes like Queue, State, or Type.

Do not show timezone after date, even when user's timezone is different to the OTRSTimeZone.

Mobile application for KIX field service teams to manage tickets, assets, and checklists offline.

Mobile app for KIX field service technicians to manage tickets, access CMDB assets, and use the knowledge base – even offline.

A visual workflow management add-on for KIX that enables drag-and-drop ticket assignment and team workload monitoring via Kanban boards.

Enables local storage and management of user avatars within the ticket system, providing a privacy-focused alternative to external services like Gravatar.

Mark articles as irrelevant to hide them from the ticket zoom view.

Adds an icon to the TicketZoom view to mark all articles of a ticket as seen for the current agent.

A gamification add-on for Znuny that integrates a prediction game for the UEFA EURO 2024 tournament directly into the ticket system dashboard.

Allows administrators to configure the width and height of various pop-up windows in the agent interface through SysConfig settings.

Automatically locks a ticket when an agent opens the ticket zoom view.

Adds a dropdown menu to close tickets with a single click using predefined templates for articles and states.

Displays the queue's comment field in the ticket creation screens when a queue is selected, providing agents with queue-specific instructions.

Allows colorizing ticket rows in the overview and dashboard based on ticket attributes.

Adds a widget to the OTOBO ticket zoom view for direct display and editing of dynamic fields.

A visual task management extension for OTOBO that enables agents to organize and move tickets across customizable columns using a drag-and-drop interface.

Enhances OTOBO with a visual, tile-based service catalog for the customer interface.

Disables the 'OTRS Business Solution' upgrade notifications and advertisements within the OTRS Community Edition user interface.

Professional extensions for Znuny, OTRS, and LigeroSmart, including the advanced Multiservices catalog.

A developer utility for Znuny and OTOBO that identifies missing translations and automates the creation or modification of translation files.

Displays a visual SLA escalation progress bar and status remarks on the Ticket Zoom screen.

Adds a widget to the ticket zoom view that allows agents to quickly add notes to a ticket without opening a separate dialog.

Adds a dedicated menu item and view in the agent interface to display only closed tickets.

Advanced form builder for OTRS-based systems to create structured input masks.

Automatically maximizes popup windows in the OTRS/Znuny agent interface.

Scans outgoing emails for attachment-related keywords and alerts the user if no file is attached.

Multi-level service selection (tree view) for OTRS and Znuny.

Adds a reply button to the ticket zoom screen that opens a predefined response template.

Quick search for Configuration Items (CIs) directly in the OTRS/Znuny toolbar.

A WordPress plugin that integrates Zammad Helpdesk by embedding chats and forms and providing access to the Zammad API.

An AngularJS component for managing OTRS tickets, providing a user interface and API integration for web applications.

Adds a dropdown to the ticket zoom view to change the ticket owner quickly.

Admin-panel extension for OTOBO that lets administrators rebrand the agent interface with custom colours, logos, CSS presets, and settings that survive package updates.

Adds a checklist to the ticket zoom view to track tasks within a ticket.

Adds a customizable menu entry to the ticket zoom view that allows users to open external links, with support for dynamic parameters from ticket data.

Allow agents to run GenericAgents from a ticket.

Developer utility for Znuny and OTRS to identify missing translations in modules by scanning source code for translatable strings.

Displays a timer in the ticket zoom view to track time spent and prefill time accounting fields.

Displays warnings when filters are active in the ticket overview to prevent confusion.

Unofficial browser extension for Chrome and Firefox to create Jira issues directly from Zammad.

A lightweight, framework-less frontend portal for Zammad end-users to manage tickets via the REST API.

Provides a centralized drag-and-drop interface to easily configure the visibility and order of dynamic fields across various ticket and communication screens.

Professional extensions and customizations for Znuny, OTOBO, and OTRS Community Edition.

Adds the functionality to upload multiple attachments at once when using a modern HTML5 browser.

Adds an additional toolbar search box for Configuration Items (CIs).

Visualizes customer locations on a dashboard map using Google Maps, based on ticket history and address data.

Enables the display and editing of dynamic fields within the agent dialog for setting or changing a ticket's customer (AgentTicketCustomer).

Allows customization of ticket priority colors via SysConfig without manual CSS modifications.

Enables rich text editing for FAQ articles even when global rich text support is disabled.

Adds configurable external links to the navigation bars of the agent and customer interfaces.

Enables agents to manually toggle the 'seen' or 'unseen' status for entire tickets or individual articles.

Adds a second set of phone and email ticket creation screens with independent configuration options.

Hides the pending time selection in the ticket zoom view if the ticket is not in a pending state.

Displays the remaining time until a ticket is automatically unlocked directly within the ticket zoom view for agents.

Enables sorting of tickets in QueueView, StatusView, and LockedView based on the timestamp of the last contact.

Automatically expands article details (sender, subject, etc.) in ticket zoom.

A CKEditor 5 plugin for Znuny that provides extendable autocomplete functionality, including mentions and HTML replacement logic for the ticket editor.