Developer Tools

Enhances attachment handling with image previews, bulk ZIP downloads, and the reuse of attachments from existing articles.

A Symfony bundle that provides a REST API client for integrating Symfony applications with the Zammad ticketing system.

A command-line utility for creating tickets in OTRS, Znuny, and OTOBO via the Generic Interface web service.

Nagios/Icinga plugin to monitor Zammad health status via API.

Icinga2/Nagios plugin for monitoring Znuny via its HealthStatus webservice.

Python-based extensions for integrating CLAIA AI agents with Zammad.

A collection of custom OTRS modules, configurations, and scripts for the CLARIN-D helpdesk, featuring a SOAP API, a PHP form, and R statistics.

A Laravel wrapper for the Zammad REST API to interact with tickets, users, and organizations.

A PHP library for interacting with the OTRS Generic Interface via SOAP or REST, enabling external applications to manage tickets and objects in OTRS-based systems.

A PHP library that provides a wrapper for the Zammad REST API, enabling developers to integrate Zammad helpdesk features into PHP applications.

A PHP library for providing and formatting data for Zammad's external data source feature.

Adds dynamic field types to Znuny that allow agents to query and select data from external SQL databases via autocomplete dropdowns or multiselect fields.

Adds a dynamic field type for file attachments to the system.

Enables the use of standard ticket attributes as dynamic fields in OTOBO.

Adds a visualization of the database schema as an Entity-Relationship (ER) diagram directly within the administrative interface.

A PowerShell script to export Zammad Knowledge Base articles and attachments as Markdown files while maintaining the category structure.

Debugging and development tool for Znuny and OTRS.

Script and example for ticket archiving via command line for LigeroSmart and Znuny.

Command-line utility to download ticket attachments from OTRS, Znuny, or OTOBO via REST API.

A Model Context Protocol (MCP) server for Zammad integration, enabling AI assistants to interact with tickets, users, and organizations.

A generic framework for importing and exporting objects such as tickets or configuration items in formats like CSV or XML.

A bridge application that connects Innovaphone PBX systems with Zammad's generic CTI integration.

PHP library for interacting with the OTRS/Znuny SOAP API for ticket automation.

A certified add-on for KIX Pro that implements 16 ITIL 4 practices, providing preconfigured workflows, reports, and templates.

A modern Laravel SDK for interacting with the Znuny and OTRS Community Edition Generic Interface REST API.

The foundational package for OTOBO ITSM, providing the essential framework and basic functionality like Service and SLA management.

Migrates Jira Service Desk projects into Zammad, preserving tickets, comments, attachments, assignees, and timestamps.

Mobile application for KIX field service teams to manage tickets, assets, and checklists offline.

Automates the planning, scheduling, and documentation of recurring maintenance tasks for IT assets and technical equipment in KIX Pro.

A PHP library for interacting with the OTRS Generic Interface via the SOAP protocol.

A Java-based synchronization tool to import complex LDAP organizational structures and users into Zammad groups and roles.

A Perl module for OTRS that provides automated ticket assignment functionality to distribute incoming tickets among agents.

Dynamic Field backend to retrieve values from external databases for LigeroSmart and Znuny.

A Laravel package for integrating contact forms with Zammad, featuring built-in spam protection and support for Blade, React, and Vue.js.

A Lita chatbot handler for OTRS, enabling ticket searches and detail views via chat commands.

Command-line tools to automate the creation, packaging, and installation of OPM modules for OTRS, Znuny, and OTOBO.

Perl module to query which modules were shipped with specific Znuny versions.

A Perl module providing a mapping of Perl modules and their versions included in specific Znuny releases.

A modification for the Meeting Room Booking System (MRBS) that enables automatic ticket creation in OTRS or Znuny via a SOAP connection.

Model Context Protocol (MCP) server for Zammad ticket system integration.

A Laravel wrapper for the official Zammad PHP API client, providing a clean interface to integrate Zammad helpdesk features into Laravel applications.

A Zend Framework 2 module providing a client to interact with the OTRS 4 SOAP API.

An Icinga notification plugin for automated Zammad ticket management via REST API, removing the dependency on email-based integration.

The community-driven package repository for Znuny and OTRS Community Edition.

An open-source AI middleware that automates ticket classification, routing, and summarization for Znuny, OTOBO, and Zammad using LLMs.

A command-line utility for Znuny, OTOBO, and OTRS that automates OPM package installation and resolves dependencies.

Command-line tool for building and validating OPM packages for Znuny, OTOBO, and OTRS.

Command-line utility to automatically generate .sopm package manifest files from a dist.json file for Znuny, OTOBO, and OTRS.

A Perl library for parsing OTRS, Znuny, and OTOBO package files (.opm), providing programmatic access to package metadata and file contents.

A Perl library for parsing and handling OPM repository XML files, enabling programmatic access to package metadata for Znuny, OTOBO, and OTRS.

A Perl-based tool and library for validating OTRS Package Manager (.opm) files for Znuny, OTOBO, and OTRS.

Command-line tool and Perl API to install OPM packages into Znuny, OTOBO, and OTRS.

A command-line tool and Perl library to create, check, and manage OPM (OTRS Package Manager) files.

A command-line utility for developers to verify that all dependencies defined in an OPM package file are correctly installed on the target system.

Build .sopm files based on metadata for OTRS, Znuny, and OTOBO package creation.

Perl utility functions for building OTRS 3.x packages.

Helper functions for building OTRS Community Edition (>= 4.0) and Znuny packages.

A Perl library for parsing OTRS, Znuny, and OTOBO repository XML files, enabling programmatic access to package metadata.

Perl module and command-line tool for validating OPM files for Znuny, OTOBO, and OTRS.

Base package for the Open Ticket AI (OTAI) framework, providing core functionalities for AI-driven ticket system automation.

Python-based connector for the Open Ticket AI (OTAI) engine to integrate with OTOBO and Znuny.

Async Python client for the OTOBO GenericInterface REST API

Python client for interacting with OTOBO via the REST API (Generic Interface).

A visual task management extension for OTOBO that enables agents to organize and move tickets across customizable columns using a drag-and-drop interface.

A Model Context Protocol (MCP) server that enables AI assistants to search, retrieve, and interact with OTOBO tickets.

Asynchronous Python client for the OTOBO GenericInterface REST API with Pydantic models.

Python client library for the OTOBO and Znuny REST APIs, enabling programmatic management of tickets and system entities.

A low-level Java client library for interacting with OTRS and Znuny via legacy RPC and SOAP interfaces.

Extends the OTRS/Znuny console with powerful commands for SysConfig, filters, and users.

A Python-based middleware API designed for OTRS and Znuny to facilitate ticket notifications across platforms like Telegram, Slack, Microsoft Teams, and Rocket.Chat.

Disables the 'OTRS Business Solution' upgrade notifications and advertisements within the OTRS Community Edition user interface.

A PHP library for interacting with the OTRS/Znuny Generic Interface via REST API, providing examples for session and ticket management.

Professional extensions for Znuny, OTRS, and LigeroSmart, including the advanced Multiservices catalog.

A developer utility for Znuny and OTOBO that identifies missing translations and automates the creation or modification of translation files.

Python library for integrating OTRS/Znuny with external systems (like Odoo) via REST API.

A Ruby gem for parsing, manipulating, and storing SOPM files and generating OPM strings for OTRS, Znuny, and OTOBO.

Node.js API client for OTRS, commonly used for Telegram bot integrations.

A Node.js-based Telegram bot for OTRS/Znuny integration, enabling ticket notifications and interaction via Telegram.

Send OTRS ticket notifications to specific Telegram groups based on the ticket's queue.

Official JavaScript/TypeScript library for interacting with OTRS-based systems via the Generic Interface.

Static code analysis tool for OTRS, Znuny, and OTOBO to enforce coding standards.

A Ruby gem providing a wrapper for the OTRS Generic Interface (REST API) to manage tickets and Configuration Items (CIs).

A diagnostic tool that performs simple database benchmarks to evaluate system performance.

Adds a dynamic field type to select and store a customer user in tickets.

A Perl module and script that monitors a specific OTRS queue via the SOAP API, forwards new tickets to an external email address, and marks them as resolved.

A collection of useful CLI scripts for the administration and maintenance of OTRS and Znuny systems.

A module to simplify the creation of web service connectors in OTRS and LigeroSmart.

Integrates OTRS and Ligero with Elasticsearch for high-performance search and big data analytics.

Scans outgoing emails for attachment-related keywords and alerts the user if no file is attached.

A Ruby gem for interacting with OTRS, Znuny, and OTOBO via the Generic Interface (SOAP).

Pauses SLA escalation for specific ticket states in OTRS and Ligero.

Extension for automated SMS notifications on ticket events in Znuny, OTRS, and LigeroSmart.

Quick search for Configuration Items (CIs) directly in the OTRS/Znuny toolbar.

An AngularJS component for managing OTRS tickets, providing a user interface and API integration for web applications.

AngularJS module for managing OTRS tickets via the OVHcloud API.

A command-line utility for developers to automate the building of .opm package files for OTRS, Znuny, and OTOBO from source directories.

Node.js library for integrating the Zammad REST API.

A collection of Perl::Critic policies to enforce coding standards for OTRS, Znuny, and OTOBO development.

Zammad API client addon for the Pikku framework.

A lightweight Python client for Zammad’s Generic CTI API to notify the system about call lifecycle events.

Python library for interacting with OTRS, Znuny, and OTOBO via the GenericInterface REST API, including OTRS 8 support.

A Python library for interacting with the OTRS Generic Interface via SOAP, enabling programmatic management of tickets and FAQ entries.

A modern, lightweight Python wrapper for the OTRS, Znuny, and OTOBO standard generic interface REST API.

A Python client library for the Znuny and OTRS REST API, enabling programmatic management of tickets, articles, and users.

Backend API service for the LigeroSmart ServiceControl module.

A Slack application that provides a message shortcut to create Zammad tickets directly from Slack messages.

Adds a snippet management feature to the administrative SQL box, allowing administrators to save and reuse frequently used SQL queries.

A PHP library for interacting with the OTRS SOAP API, enabling external applications to manage tickets and users in OTRS, Znuny, and OTOBO.

A Ruby client library that provides a wrapper for the OTRS JSON REST API, facilitating ticket and session management through web services.

Developer utility for Znuny and OTRS to identify missing translations in modules by scanning source code for translatable strings.

Displays a timer in the ticket zoom view to track time spent and prefill time accounting fields.

Visual Studio Code extension providing snippets, templates, and tools for Znuny and OTRS development.

A Perl client library for the Zammad REST API, enabling programmatic management of tickets, users, and organizations.

A GenAI-powered integration layer for Zammad providing ticket triage, answer generation (RAG), and knowledge base indexing via Kafka.

The official Ruby library for interacting with the Zammad REST API, enabling programmatic management of tickets, users, and organizations.

A Go-based bridge that connects Asterisk (via ARI) to the Zammad CTI API for call notifications. (Unmaintained)

JavaScript client library for the Zammad REST API to manage tickets, users, and resources.

Production-ready Zammad MCP Server for Zammad 6.0+ and 7.x. Connect Claude, Cursor, and LLMs to your helpdesk via MCP.

Bridge script to connect Zammad with a NowSMS Gateway for two-way SMS communication.

A Python-based CLI tool and webhook designed to automate the import of PGP public keys into Zammad via its REST API.

Stateless remote MCP server for Zammad featuring ticket operations, search, and OAuth 2.1.

A Ruby library for parsing, manipulating, and storing Zammad package files (.szpm and .zpm).

A Node.js library for programmatically creating tickets in Zammad via its REST API.

A TypeScript-based API client for Zammad that provides a typed interface for interacting with the Zammad REST API.

A TypeScript wrapper for the Zammad REST API providing type definitions and a client for resource interaction.

Official Ruby client library for interacting with the Zammad REST API.

A .NET client library for the Zammad REST API, enabling developers to manage tickets, users, and organizations within .NET applications.

A modern .NET client library for the Zammad REST API, utilizing System.Text.Json for high-performance serialization.

A collection of Python-based helper scripts for Zammad, providing utilities for administrative tasks and system management.

An object-oriented Python REST API client for Zammad providing a fluent interface and type safety.

A Python API client for the Zammad REST API that allows developers to programmatically manage tickets, users, organizations, and knowledge base entries.

A Sinatra-based bridge application that connects Twilio Voice webhooks to Zammad's Generic CTI API for inbound call notifications.

Official PHP library for interacting with the Zammad REST API.

Official PHP SDK for the Zammad REST API, providing a high-level interface for helpdesk integration.

Asynchronous Python client for the Znuny and OTRS GenericInterface REST API.

Extends the automatic acknowledgement system to send responses to all recipients (including CC) of an incoming email.

Helper package to optimize Znuny for operation in container environments (Docker/Kubernetes).

Professional extensions and customizations for Znuny, OTOBO, and OTRS Community Edition.

A high-performance search API for Znuny using external search engines like Elasticsearch.

A Sublime Text plugin providing snippets, completions, and build systems to streamline development for Znuny and OTRS.

Enables the recording of time units within process management activity dialogs without requiring an article field.

Re-introduces the random ticket number generator that was removed in OTRS 6.

Integrates the official Znuny package repository into OTRS and Znuny for easy access to add-ons.

Displays the remaining time until a ticket is automatically unlocked directly within the ticket zoom view for agents.

A CKEditor 5 plugin for Znuny that provides extendable autocomplete functionality, including mentions and HTML replacement logic for the ticket editor.

A development utility for Znuny and OTRS that checks extension packages for compliance with coding standards and best practices.