Ticketing & Workflow

Adds a "copy" link to the template management in the admin area.

Enhances attachment handling with image previews, bulk ZIP downloads, and the reuse of attachments from existing articles.

Automatically create tickets from calendar appointments at a defined time.

A command-line utility for creating tickets in OTRS, Znuny, and OTOBO via the Generic Interface web service.

Adds a ticket article action that allows agents to mark individual articles as unseen, making them appear as new or unread in the system.

Adds buttons to easily move recipients between To, Cc, and Bcc fields.

A collection of custom OTRS modules, configurations, and scripts for the CLARIN-D helpdesk, featuring a SOAP API, a PHP form, and R statistics.

A Contao CMS extension that integrates Zammad via the Notification Center, enabling the automatic creation of tickets from website forms.

A Contao CMS extension that integrates Zammad via the Notification Center, enabling the automatic creation of tickets from website forms.

Adds an icon to copy the ticket number to the clipboard in the ticket zoom view.

Automatically creates a ticket when a new customer user registers.

Display warnings or error messages for specific customers in ticket screens.

Dashboard widget to get an overview of accounted times for the agent.

Dashboard widget to get a list of tickets I worked on.

A dashboard widget that displays all tickets where the current agent is the owner or responsible.

Integration module for KIX for the automated import of hardware and software inventory data from the Deskcenter Management Suite into the KIX CMDB.

An n8n community node for comprehensive Zammad REST API integration, enabling automation of tickets, users, and organizations.

Restrict system email addresses to specific queues.

Adds dynamic field types to Znuny that allow agents to query and select data from external SQL databases via autocomplete dropdowns or multiselect fields.

Adds a dynamic field type for file attachments to the system.

Enables the use of standard ticket attributes as dynamic fields in OTOBO.

Enables external systems to interact with Znuny tickets using their own reference IDs via the Generic Interface. Automatically creates or updates tickets.

Integrate external systems with Znuny using a single API endpoint for ticket operations based on external reference numbers.

Prevents closed tickets from being reopened after a defined time period by automatically rejecting late replies or routing them into new tickets.

Limits the time window for reopening closed tickets via customer replies, automatically creating new tickets or rejecting replies once the period expires.

Debugging and development tool for Znuny and OTRS.

Extends the Generic Interface with REST operations for LinkObject, Service, SLA, FAQ, and TicketMerge.

Command-line utility to download ticket attachments from OTRS, Znuny, or OTOBO via REST API.

A library of additional operations and filters for the OTRS/Znuny GenericInterface (Web Services).

A Shopware 5 extension for creating Zammad tickets directly from customer orders to optimize support workflows.

Output filter to show/hide dynamic fields based on ticket attributes like Queue, State, or Type.

Do not show timezone after date, even when user's timezone is different to the OTRSTimeZone.

An SMS notification backend for Zammad that enables integration with the Hutch Sri Lanka SMS gateway for sending ticket alerts.

A Model Context Protocol (MCP) server for Zammad integration, enabling AI assistants to interact with tickets, users, and organizations.

A Nextcloud application that integrates Zammad features, providing a dashboard widget for ticket notifications and a unified search provider for Zammad tickets.

Mobile application for KIX field service teams to manage tickets, assets, and checklists offline.

Mobile app for KIX field service technicians to manage tickets, access CMDB assets, and use the knowledge base – even offline.

A visual workflow management add-on for KIX that enables drag-and-drop ticket assignment and team workload monitoring via Kanban boards.

A PHP library for interacting with the OTRS Generic Interface via the SOAP protocol.

A Java-based synchronization tool to import complex LDAP organizational structures and users into Zammad groups and roles.

A Perl module for OTRS that provides automated ticket assignment functionality to distribute incoming tickets among agents.

Extends OTRS with a multilevel escalation management system and a GUI-based configuration interface.

Dynamic Field backend to retrieve values from external databases for LigeroSmart and Znuny.

A Laravel package for integrating contact forms with Zammad, featuring built-in spam protection and support for Blade, React, and Vue.js.

Procurement and purchasing management module for LigeroSmart.

Mark articles as irrelevant to hide them from the ticket zoom view.

Adds an icon to the TicketZoom view to mark all articles of a ticket as seen for the current agent.

Enables master-slave ticket relationships to synchronize actions from a master to slave tickets.

Activepieces integration (piece) for automated ticket creation in Zammad.

A gamification add-on for Znuny that integrates a prediction game for the UEFA EURO 2024 tournament directly into the ticket system dashboard.

Extended n8n community node for Zammad – advanced ticket filters, articles, users, organizations and tags.

A community-contributed n8n node that enables the updating of existing tickets within the Zammad ITSM system via its REST API.

An n8n workflow for seamless synchronization of users from Microsoft Entra ID (Azure AD) to Zammad.

An open-source AI middleware that automates ticket classification, routing, and summarization for Znuny, OTOBO, and Zammad using LLMs.

Dashboard widget showing the current agent's accounted times for the day, week, and month.

Dynamic field to select OTOBO agents with filtering options for groups and roles.

Automatically locks a ticket when an agent opens the ticket zoom view.

Adds a dropdown menu to close tickets with a single click using predefined templates for articles and states.

Displays the queue's comment field in the ticket creation screens when a queue is selected, providing agents with queue-specific instructions.

Allows colorizing ticket rows in the overview and dashboard based on ticket attributes.

Base package for the Open Ticket AI (OTAI) framework, providing core functionalities for AI-driven ticket system automation.

Async Python client for the OTOBO GenericInterface REST API

Adds a widget to the OTOBO ticket zoom view for direct display and editing of dynamic fields.

Modular RAG service for OTOBO AI features (response suggestions & chat).

A visual task management extension for OTOBO that enables agents to organize and move tickets across customizable columns using a drag-and-drop interface.

Integrated Kanban board for visual task and ticket management in OTOBO.

Extends OTOBO ticket templates by allowing their use in more ticket actions and providing additional placeholders and logic for standardized communication.

Automatic ticket distribution based on workload, availability, and priority to prevent team overload.

Prevents closing tickets until all checklist items are completed using ACLs.

Professional extensions for Znuny, OTRS, and LigeroSmart, including the advanced Multiservices catalog.

A module for OTRS and Znuny that tracks and displays the history of changes made in the System Configuration (SysConfig).

Automatically assigns incoming tickets to agents based on group membership and queue.

An event module for OTRS and Znuny that retrieves attributes from a Configuration Item and populates them into ticket dynamic fields.

Adds a widget to the ticket zoom view that allows agents to quickly add notes to a ticket without opening a separate dialog.

Tool to clone or migrate an OTRS/Znuny database to a different RDBMS (e.g., MySQL to PostgreSQL).

Forces agents to link a FAQ article before a ticket can be closed.

Adds a dedicated menu item and view in the agent interface to display only closed tickets.

A Ruby gem providing a wrapper for the OTRS Generic Interface (REST API) to manage tickets and Configuration Items (CIs).

Adds a dynamic field type to select and store a customer user in tickets.

Advanced form builder for OTRS-based systems to create structured input masks.

Integrates OTRS and Ligero with Elasticsearch for high-performance search and big data analytics.

Enables linking multiple tickets to a master ticket for collective actions like synchronized status updates and automatic closing.

Automatically maximizes popup windows in the OTRS/Znuny agent interface.

Scans outgoing emails for attachment-related keywords and alerts the user if no file is attached.

Adds a reply button to the ticket zoom screen that opens a predefined response template.

Automatically moves tickets to a specific queue based on the selected service.

Automatically sets the ticket type based on the selected service.

Pauses SLA escalation for specific ticket states in OTRS and Ligero.

Extension for automated SMS notifications on ticket events in Znuny, OTRS, and LigeroSmart.

A Perl module that integrates the Sphinx search engine as a high-performance backend for OTRS ticket searching.

Quick search for Configuration Items (CIs) directly in the OTRS/Znuny toolbar.

Tracks agent activities and page views within the ticket system for auditing and performance analysis.

Automatically calculates ticket solution time and stores it in a dynamic field.

A WordPress plugin that integrates Zammad Helpdesk by embedding chats and forms and providing access to the Zammad API.

An AngularJS component for managing OTRS tickets, providing a user interface and API integration for web applications.

Enables the creation of professional PDF documents from tickets using customizable templates, supporting both manual and automated generation.

Zammad integration for the Activepieces automation platform.

A pretalx plugin to link and display Zammad tickets for speakers and sessions.

Adds a dropdown menu to close tickets instantly using predefined templates and states.

Adds a dropdown to the ticket zoom view to change the ticket owner quickly.

Allows defining a default next ticket state for each response template for automatic pre-selection.

Adds a snippet management feature to the administrative SQL box, allowing administrators to save and reuse frequently used SQL queries.

OTOBO admin plugin that automates full-instance backups, off-site sync, retention, encryption and one-click restore without SSH.

Admin-panel extension for OTOBO that lets administrators rebrand the agent interface with custom colours, logos, CSS presets, and settings that survive package updates.

A Ruby client library that provides a wrapper for the OTRS JSON REST API, facilitating ticket and session management through web services.

Enables structured approval workflows via email for internal and external users without requiring system access.

Adds custom menu entries to tickets and articles to trigger web services and automatically update ticket data based on the response.

Adds a checklist to the ticket zoom view to track tasks within a ticket.

Adds a customizable menu entry to the ticket zoom view that allows users to open external links, with support for dynamic parameters from ticket data.

Allow agents to run GenericAgents from a ticket.

Displays a timer in the ticket zoom view to track time spent and prefill time accounting fields.

OTRS extension to automatically set a custom ticket state for source tickets after a merge operation.

An n8n workflow that automates the process of updating user roles in Zammad using data provided in an Excel spreadsheet.

Visual Studio Code extension providing snippets, templates, and tools for Znuny and OTRS development.

Displays warnings when filters are active in the ticket overview to prevent confusion.

A GenAI-powered integration layer for Zammad providing ticket triage, answer generation (RAG), and knowledge base indexing via Kafka.

An OmniFocus plug-in to synchronize assigned Zammad tickets with your personal task manager.

A Redmine plugin for linking Redmine issues with Zammad tickets to improve cross-system collaboration.

A Node.js library for programmatically creating tickets in Zammad via its REST API.

Asynchronous Python client for the Znuny and OTRS GenericInterface REST API.

Provides a centralized drag-and-drop interface to easily configure the visibility and order of dynamic fields across various ticket and communication screens.

Adds the ability to download all attachments of a ticket or an individual article as a single ZIP archive.

Extends the automatic acknowledgement system to send responses to all recipients (including CC) of an incoming email.

Professional extensions and customizations for Znuny, OTOBO, and OTRS Community Edition.

Guide and code snippets for adding custom fields to customer user profiles in Znuny and OTRS CE.

Link multiple tickets of a similar nature to a primary ticket and handle them collectively.

Adds a 'Quick Delete' action to the ticket zoom menu for more efficient ticket removal.

A high-performance search API for Znuny using external search engines like Elasticsearch.

A Sublime Text plugin providing snippets, completions, and build systems to streamline development for Znuny and OTRS.

Adds the functionality to upload multiple attachments at once when using a modern HTML5 browser.

Adds an additional toolbar search box for Configuration Items (CIs).

Enables the display and editing of dynamic fields within the agent dialog for setting or changing a ticket's customer (AgentTicketCustomer).

Allows customization of ticket priority colors via SysConfig without manual CSS modifications.

Provides the ability to suspend ticket escalations based on specific ticket states, preventing SLA timers from running.

Adds configurable external links to the navigation bars of the agent and customer interfaces.

Enables sending articles via email through Generic Interface TicketCreate and TicketUpdate operations. Integrated into Znuny core since 6.1.

Enables agents to manually toggle the 'seen' or 'unseen' status for entire tickets or individual articles.

PostMaster filter to prevent ticket status changes by out-of-office messages.

Enables the recording of time units within process management activity dialogs without requiring an article field.

Adds a 'Quick Close' button to close tickets instantly with predefined settings and optional articles.

Re-introduces the random ticket number generator that was removed in OTRS 6.

Adds a second set of phone and email ticket creation screens with independent configuration options.

Hides the pending time selection in the ticket zoom view if the ticket is not in a pending state.

Displays the remaining time until a ticket is automatically unlocked directly within the ticket zoom view for agents.

Enables sorting of tickets in QueueView, StatusView, and LockedView based on the timestamp of the last contact.

Enables ticket escalations based on type and priority instead of just queue or SLA.

Automatically expands article details (sender, subject, etc.) in ticket zoom.